Policies

Warranty

Olympic UltraLite makes gear that is as light as possible for its intended use. Our gear is made with light weight fabrics and materials which are less durable than traditional outdoor gear fabrics. It is your responsibility to decide whether a piece of gear meets your needs and to use, maintain and care for that gear according to its intended use. Please do not purchase gear from us if you are unwilling or unable to care for the gear appropriately, or return purchased gear according to our return policy.

The original purchaser may return products due to manufacturing defects within 1 year of the purchase date. Returned products may be repaired, replaced or refunded for the original purchase price at our discretion. However, we do not warrant products against the following:

  • Fabric or material failure related to durability
  • Modified products
  • Products that have been abused, neglected or used or maintained in a way that is inconsistent with the product’s intended use
  • Products used for rental or other commercial uses
  • Normal wear and tear or acts of God

Returns & Exchanges

Before purchasing any item of gear, please carefully consider your needs, read the product description completely and understand the intended use and limitations of the gear and the materials used in making it. If you are new to a particular kind of gear, unsure if an item of gear is right for you, or if you have any questions about a product, please contact us before purchasing. We are glad to answer your questions and to help you find gear that best meets your needs. If you purchase gear from us, then please test it for size and comfort immediately after it is delivered. Keep purchased gear indoors and away from pets, smoke, dirt, body odor and strong smells until you are satisfied it fits your needs. If you buy a product from us that will not work for you, then please refer to our exchange and refund policies below.

Exchanges: We make complementary size exchanges for standard items with no customization and no integral options that are 100% new, unused and clean within 7 days of the date of delivery. We will cover the cost of shipping the new size item to you, but you are responsible for return shipping for the original item. Custom gear or gear with integral options is not eligible for exchange. While there may be rare exceptions regarding exchanges for custom gear or gear with options, please read product descriptions carefully and contact us with any questions about sizing before purchasing.

Refunds: Standard items with no customization and no integral options that are 100% new, unused and clean may be returned for a refund of the original purchase price within 7 days of the date of delivery. Any original shipping fees are not refundable and you must pay return postage. Custom gear or gear with integral options is not refundable. While there may be rare exceptions regarding refunds for custom gear or gear with options, please read product descriptions carefully and contact us with any questions before purchasing.

Repairs

Many types of gear damage can be repaired. Please contact us about repairs and include a detailed description and photos if possible. We will determine if a repair can be made or not and the cost and timeline for repairs that can be made.

Disclaimer

Backpacking, hiking and the use of lightweight gear have inherent risks which require you to have appropriate levels of experience, preparation and skills. The lighter or less durable a piece of gear is, the more skill and experience are required for you to use that gear properly and to manage the risks appropriately. Always take enough gear and gear of the appropriate durability to perform with an acceptable level of safety, comfort and durability for a particular trip. Always consider safety first over saving weight and ensure you have the experience and skills required to use any piece of gear you buy. By using this website, you as the buyer assume all risk of loss and injury and you affirm that you will hold Embrace Health Inc (dba Olympic UltraLite) as the seller harmless. Except for any express warranties stated herein, the seller disclaims any and all other warranties, conditions, or representations (express, implied, oral or written), relating to any Olympic UltraLite products or any part thereof or related to the accuracy or reliability of any information on this website.